Payments and Refunds

Payment and Refund Procedure

Upon accessing the Online Store, the Customer selects goods/services and places an order to purchase goods or to be provided with services (hereinafter referred to as the "order").

After the order has been successfully placed, the Customer selects the method of paying for the order by card and is redirected from the Online Store to the Modulbank Internet Payment System (pay.modulbank.ru) in order to enter their card details.

In doing so, information regarding the order, as defined by the "Protocol," is transmitted from the Online Store to the Bank's Internet Payment System. Each order placed through the Online Store is assigned a unique number (code) which serves as the identifier of the order (hereinafter referred to as the "order number"). The procedure for generating this number is defined by the "Protocol."

In particular:

• where the result of the authorization of the operation is positive (i.e. an authorization code is received from the card issuer), the Customer receives notification of the successful payment of the order;

• where the result of the authorization of the operation is negative (i.e. a refusal to authorize the operation is received from the card issuer), the Customer receives notification that payment of the order using such card is not possible.

Information on the results of the authorization is also transmitted from the Bank's Internet Payment System to the Customer's Online Store.

Information on Measures to Ensure the Security of Card Operations

The list of card details entered by the Customer in the Bank's Internet Payment System when making payments via the Internet is established by the Bank in accordance with the Rules of the Payment Systems.

After the Customer has successfully entered, in the Bank's Internet Payment System, the card details required to make a payment via the Internet, the Bank shall ensure that the operation is authorized and shall provide information on the results thereof. The personal information entered by the Customer on the website pay.modulbank.ru is stored exclusively within the banking system. The Bank's website supports 128-bit SSL encryption for enhanced security. Any information transmitted to the Bank's payment page is secured and protected by dedicated means.

Refund Procedure

The refund of funds to the Customer in the event of the return of goods or refusal of services is processed by the Bank (in accordance with the Rules of the Payment Systems). The refund is made to the card issuer, by non-cash means, to the details of the card with which the original transaction was carried out. The above actions are performed by the Bank on the basis of information on transactions for the return of goods or refusal of services held in the Information Systems of the Bank and of the Processing Centre.

The procedure for the transfer of funds by the card issuer to the cardholder is determined by the internal rules of the issuer and/or by the agreement between the issuer and the cardholder.

In the event of an error during payment, the Customer may contact Modulbank technical support by telephone at 8 800 444 0550 or by email at int.acquiring@modulbank.ru.